--- title: FAQs description: Get answers to your frequently asked questions about Alliance, a licensed 3rd party collection agency. Learn about liens, debt collection, payment options, and more. Contact us for assistance. --- [Skip to content](https://alliancecas.com/faqs#main-content) [![609967ed71d05a700bd4383f_AllianceCAS_primary_color](https://alliancecas.com/hubfs/609967ed71d05a700bd4383f_AllianceCAS_primary_color.svg "609967ed71d05a700bd4383f_AllianceCAS_primary_color")](https://alliancecas.com/?hsLang=en) - [SERVICES](https://alliancecas.com/services) - FOR ASSOCIATIONS - [APPROACH](https://alliancecas.com/about-us#our-approach) - [CORE VALUES](https://alliancecas.com/about-us) - [PROCESS](https://alliancecas.com/about-us#collections-process) - [PORTAL LOGIN](https://alliancecas.com/client-resources#client-portal) - [NEW FILE SUBMISSION](https://alliancecas.com/client-resources#file-submission) - FOR HOMEOWNERS - [COMMON QUESTIONS](https://alliancecas.com/faqs) - [DISPUTE](https://alliancecas.com/dispute) - [ESTOPPEL](https://alliancecas.com/estoppel) - [PAYMENT PLAN](https://alliancecas.com/paymentplan) - [STATEMENT](https://alliancecas.com/statement) - [CONTACT US](https://alliancecas.com/contact) - [CAREERS](https://alliancecas.com/careers) [Make A Payment](https://pay.alliancecas.com/) [Make A Payment](https://pay.alliancecas.com/) ## Got Questions? Get Informed Here. We recognize that certain questions frequently arise, and clear responses are necessary for your peace of mind and understanding. Below you'll find a curated list of the most common inquiries we encounter, complete with straightforward answers to guide you. Our aim is to give you the knowledge needed to navigate your financial concerns confidently. As you browse through these frequently asked questions, remember that this information is for general guidance and should not be taken as legal advice. If your question goes beyond what's covered here, don't hesitate to connect with us directly. Our team is dedicated to providing the support and clarification you need. ##### WHAT IS ALLIANCE? We are a fully licensed 3rd party collection agency contracted by your Community Association to collect debts on their behalf. ##### WHY IS THERE A LIEN ON MY PROPERTY AND HOW CAN I RELEASE IT? Liens are only authorized by the Community Association and can be released upon payment in full. For more information about your individual account and/or circumstances, please contact us using the Contact link above. ##### WAS MY DEBT SOLD TO ALLIANCE? No, Alliance is simply handling collections on behalf of your Community Association. ##### DOES ALLIANCE REPORT TO THE CREDIT BUREAUS? No ##### WHAT IF I BELIEVE MY ACCOUNT IS CURRENT WITH THE ASSOCIATION? If you believe that your account is not delinquent, please contact us using the Contact link above. Please also e-mail proof to **[support@alliancecas.com](mailto:support@alliancecas.com)** (i.e. copies of canceled checks or bank statements), ##### WHAT IF I CAN'T AFFORD TO PAY THIS BALANCE IN ONE INSTALLMENT? Alliance will work with your individual Community Association on potential payment options. Please contact us as soon as possible to see what options may be available to you. ##### WHAT IF I JUST PURCHASED OR SOLD THIS PROPERTY? If you recently purchased or sold this property, please contact us using the Contact link above. Please also e-mail a copy of the recorded deed to **[support@alliancecas.com](mailto:support@alliancecas.com)**. ##### WHAT IF I AM TRYING TO SELL MY PROPERTY? Please contact our Estoppel department at **[estoppel@alliancecas.com](mailto:estoppel@alliancecas.com)**. ##### WHAT IF I AM IN BANKRUPTCY OR WAS RECENTLY DISCHARGED? Please provide information regarding your bankruptcy case and the counsel handling the case on your behalf (if applicable) using the Contact link above. ##### WHAT IF I HAVE AN ATTORNEY? Please provide your attorney's name and contact information using the Contact link above as we are required to communicate with your attorney going forward. ##### WHAT IF THE CURRENT CONSUMER/OWNER IS DECEASED? If you are authorized to handle the affairs of the deceased, please contact us using the Contact link above. Please also e-mail a copy of any documentation identifying you as the authorized individual (i.e. death certificate, probate case information, etc.) to **[support@alliancecas.com](mailto:support@alliancecas.com).** ##### WHAT IF I WASN'T AWARE OF THE ASSOCIATION? The Association's Covenants are recorded in the county wherein your property is located and are available to the public. ##### WHAT IF THE ASSOCIATION ISN'T USING MY CURRENT MAILING ADDRESS? Please provide the proper mailing address using the Contact link above. Please also e-mail a copy of any proof to show that the Association or its management company was aware of the property mailing address prior to the account being sent to collections to **[support@alliancecas.com](mailto:support@alliancecas.com).** ## Still Have Questions? Contact Us! We hope our responses to common questions gave you additional insights, but if you still have unanswered questions or additional concerns, reach out to the Alliance CAS team for assistance.   [![6093f9751e659832db6458bb_AllianceCAS_primary_white](https://alliancecas.com/hubfs/6093f9751e659832db6458bb_AllianceCAS_primary_white.svg "6093f9751e659832db6458bb_AllianceCAS_primary_white")](https://alliancecas.com/?hsLang=en) 2200 N Commerce Pkwy, Suite 200 Weston, FL 33326 [Follow us on Facebook](https://www.facebook.com/myassociationrecovery/) [Follow us on LinkedIn](https://www.linkedin.com/company/alliance-cas-smart-collections/) #### HELPFUL LINKS [SERVICES](https://alliancecas.com/services?hsLang=en) [MAKE PAYMENT](https://pay.alliancecas.com/portal/login) [ESTOPPEL](https://alliancecas.com/estoppel?hsLang=en) [CONTACT US](https://alliancecas.com/contact?hsLang=en) #### GET IN TOUCH Sales Support [(954) 477-8001](tel:9544778001) [sales@alliancecas.com](mailto:sales@alliancecas.com) Consumer Support [(866) 778-9504](tel:8667789504) [support@alliancecas.com](mailto:support@alliancecas.com) --- © 2023 ALLIANCE CAS, LLC | TRANSPARENCY IN COVERAGE  This is the website of a debt collector This is an attempt to collect a debt Any information obtained will be used for that purpose