New File Submission

To place new collection files with Alliance please send all information to newfile@alliancecas.com. If you are a new client and this is the first time you are submitting delinquent accounts, please contact our Client Success Team (client@alliancecas.com) to make sure your association has been properly onboarded with a signed contract, Standard Operating Procedure (SOP) and a full review of your association's governing documents. Every time you submit new collections files to Alliance make sure you:

Include a zero balance ledger for all accounts submitted for collections. Also send any fine documentation, legal invoices or special assessment details. 

Flag the accounts so any payments received through lockbox cannot be processed while in collections. 

Forward all payments received after placing the file with Alliance to the address for our corporate headquarters included below. 

Direct all communication from unit owners to our office. We'll be the point of contact for all parties until the matter is fully resolved.