S.M.A.R.T. Collections

Alliance’s S.M.A.R.T. Collection Services are designed to recover the outstanding assessments owed to Community Associations, while improving financial stability and cash flow. The Alliance collections process streamlines communication between the property manager, Board of Directors and the Alliance Collection Team.

Community Association Collections Management and Consulting Services

Alliance is a licensed Community Association collections company specializing solely in the collections of unpaid assessments for Community Associations. Alliance provides collections through its in-house negotiators and outbound call center. The S.M.A.R.T. Collections process never requires the Association to pay for any service. In fact, Alliance invests money, time and resources into your community from day one. The cost of letters, envelopes, stamps, certified mail, outbound call center etc. are all expenses Alliance incurs for the benefit of the Association. These monies are not advanced or deferred. They are actually invested monies by Alliance on behalf of the Association with no obligation to repay. Alliance advances all costs for any necessary legal work; i.e. liens and foreclosures. Alliance is a collection firm, not a Law Firm. However, just as Alliance does not charge the Association, any monies advanced for outside legal work, will be of no recourse to the Association at any time.

Alliance also provides Collection Consulting Services. Alliance advises our clients on the entire collections process. Each Community Association and each unit has a unique set of circumstances; what actions the bank has taken, the occupancy of the unit and the condition of the unit. The answers to these questions, along with the Community Association’s Collection Policy, determines the best course of action. This information provided by Alliance is paramount before the Association can make an informed decision. S.M.A.R.T. Collections uses continual communication and negotiation processes with each delinquent unit owner. Final approval for all processes are determined by the Board within the guidelines of the Community Association collections policy.

What sets Alliance apart from other collection firms?

1. Billing: Law firms and other collection firms typically charge the Association whether or not money was collected from the unit/home owner. They charge for time spent on each file, not based upon the success of what they collect. Some firms defer these fees receiving payment after completion of a file, while other firms charge during the progress of files. Either way, the Association must pay these fees regardless of the outcome. This is not the case with S.M.A.R.T. Collections. Our company is paid only by the delinquent unit owner or the bank based upon a successful collection effort.

If Alliance does not collect our fees and costs on a unit, the Association will never owe Alliance any money. All monies Alliance receives are earned monies. Alliance’s fees are in addition to what the Association is owed. The Association will receive 100% of what it is statutorily owed, unless the Board agrees to waive any fees. Our unique process never requires the Association to write a check to Alliance, ever! We do not bill by the hour. If we are not successful, then we do not earn a penny. If our fees are wiped out due to bank foreclosure, the Association is not obligated to pay for services rendered.

2. Outbound Call Center: Alliance takes a proactive approach to collections unlike most collection and law firms. Alliance offers a full service outbound call center, reaching out daily to the unit/home owners that have money due to the Association. Alliance will perform skip tracing to find correct contact information on each unit owner. Alliance proactively makes calls, writes letters, sends emails, etc. Collection efforts from our outbound call center are staffed with experienced collectors who actively pursue recovery in compliance with FDCPA rules and regulations. Our proven strategies are indicative of our successful track record.

3. Communication and Reporting: Alliance manages communication between the property manager, the Board of Directors, and our Collection Team. There is no charge to contact Alliance at any time. In fact, we encourage frequent communication between Alliance, the Board of Directors, and the property manager to ensure everyone is equally informed at all times.

A critical part of good communication is transparency. Alliance creates custom reports that allow the Board and the property manager to easily review all pertinent information on each unit in collections. These reports show the dates of all actions Alliance has taken and the next scheduled steps on each unit. The reports include all monies collected (with a detailed breakdown per unit), as well as the status of all bank foreclosure activity. We send comprehensive reports to each association automatically each month.

4. Our Partnership with the Association: Associations are not required to have a long term commitment with Alliance. If the Association is not happy with our services, the agreement can be terminated with a 30-day written notice with no further obligation. Alliance does not loan or advance money to Associations. Our philosophy is to be a part of the community, not to be a lender or a vendor. Alliance does not take late fees and/or interest from what is rightfully due to the Association. All collection decisions are made on a case by case basis by the Board of Directors.


  • Managing the entire collection process for the Association.
  • Preparing and mailing of demand letters.
  • Contacting unit owners in regards to past due maintenance fees.
  • Monitoring the Association’s counsel with regards to preparing and recording of liens.
  • Monitoring the Association’s counsel with regard to the filing of Association foreclosures.
  • Preparing and disseminating estoppel letters to all appropriate parties.
  • Coordinating and assisting with all evictions.
  • Coordinating and assisting with all short sales.
  • Facilitating the collection of fines and citations.
  • Facilitating payment plans, deed-in-lieu and assignment of rents.


  • An occupancy report, which identifies whose resides in each unit.
  • Verifying proper title holder of the unit.
  • Verifying accurate account balances.
  • Monitoring all bank actions and bank sales for each individual unit owner.